ClassPass Let My Credits Expire and Wouldn't Refund Them. Here's What I Did.

I had 10 ClassPass credits that expired because I got busy with work. ClassPass said expired credits are non-refundable. I asked for a supervisor and explained that the pandemic had disrupted my schedule. They gave me 5 credits back as a courtesy.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with ClassPass Let My, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.