Coursera Charged Me for a Year I Didn't Use. I Got a Partial Refund.

I signed up for a Coursera Plus annual subscription for $399. I used it for a month and then forgot about it. Eleven months later, I realized I had been paying for a service I was not using. I contacted Coursera and asked for a refund for the unused months.

Coursera's policy says annual subscriptions are non-refundable after 14 days. The agent said they could not help. I asked for a supervisor. The supervisor offered 50% refund as a goodwill gesture. I accepted.

I got $199 back. Not bad for a 10-minute phone call. Coursera does not advertise this flexibility but supervisors have some discretion.