eBay Money Back Guarantee: What They Don't Tell You

eBay promotes their Money Back Guarantee but there are limitations most people do not know about until they need it.

The 30-Day Clock Starts at Delivery

It starts from the delivery date, not purchase. If the item takes two weeks to arrive, your window shrinks. I almost missed a deadline this way.

Collectibles Excluded

Certain categories like coins and collectibles have different rules. I bought a vintage watch described as "working" that stopped after two days. eBay initially denied my claim because watches over a certain value are handled differently.

Returns Not Always Free

Sellers must provide a return label for items not as described. In practice some drag their feet. I had a seller send an expired label.

Shipping Damage Not Covered

If the item arrives damaged but was properly described, you must file with the shipping carrier, not eBay.

The 1-Day Escalation Rule

If the seller responds at all even just "I disagree" the case goes to a longer review. I had a case delayed two weeks because the seller replied with one word: "No."

eBay's guarantee is solid but has cracks. Knowing them helps you avoid falling through.