How to Win an eBay Dispute Every Time (Seller Won't Like This)

I have filed five eBay buyer protection claims and won all five. Here is exactly how.

Only File "Item Not as Described"

eBay has two categories: "Item not received" and "Item not as described." The second is much stronger. eBay forces the seller to pay return shipping. Always use this if possible.

Document Before Contacting the Seller

Take photos and videos before saying a word. I made this mistake once and scrambled for evidence.

Let the Seller Incriminate Themselves

Message through eBay's system with factual questions. "Can you confirm this was brand new?" If they lie, that is evidence eBay can use.

Escalate on Day 3

eBay gives sellers 3 business days to respond. If they do not, eBay automatically rules in your favor.

Use the Callback Feature

eBay offers callbacks for active disputes. A real person reviewed my case while I was on the phone and approved it in ten minutes.

eBay's buyer protection is incredibly strong if used correctly. Do not be afraid to open a case.