How to Write a Hotel Direct Refund Email When the Front Desk Says No

When the hotel front desk refuses a refund, you need to go above them. Here is the email I sent to the hotel's corporate office. Subject: Guest Complaint and Refund Request - Reservation #[Number]. Body: Dear [Hotel Brand] Customer Relations, I stayed at [Property Name] on [Date] and had a disappointing experience. [Describe the issue]. The front desk manager [Name] was unable to resolve this. I am requesting a refund of $[Amount] for [specific nights/services]. I am a [Tier] loyalty member. I have attached documentation of the issue. Quote the hotel's satisfaction guarantee if they have one. Most major hotel chains have a "100% satisfaction guarantee" that frontline staff do not always mention. If you quote it in your email, corporate will honor it. I have used this to get refunds from Marriott, Hilton, and Hyatt after being told no at the front desk.