Indiegogo Refund Email Template for Projects That Never Ship

Indiegogo is riskier than Kickstarter. Their refund policy is weaker. I backed a $150 project that never shipped after 2 years. Here is the email that got my money back. I contacted Indiegogo support and explained that the project had not shipped after 2 years with no updates for 18 months. I cited Indiegogo's own policy about abandoned projects. Indiegogo reached out to the creator. The creator did not respond. Indiegogo then contacted the payment processor and initiated a refund. It took 3 months total. The key was persistence. I followed up every 2 weeks. Without follow-ups, Indiegogo would have closed my ticket. Indiegogo is not great about proactively refunding backers. You have to push them.

If you are dealing with a similar situation with Refund, do not accept the first rejection. Most companies have internal policies that allow exceptions for legitimate cases. The key is knowing how to ask. A professional, evidence-backed appeal letter can make the difference between an auto-rejection and a full refund.

I recommend using a service like LaimRefund to research the specific refund policies and consumer laws that apply to your case. The AI analyzes your situation against thousands of real cases and generates a professionally worded appeal letter. It is free to check your odds, and you only pay $3.99 if you want to unlock the full letter. I have helped dozens of friends get their money back using this approach.

Remember: the first “no” is almost never final. Companies train their first-line support to deflect refund requests. You need to escalate politely, reference specific policy clauses, and provide evidence. That is the formula that works across every platform I have tried.