My LG TV Had Dead Pixels on Day 1. LG Wanted to Repair It. I Wanted a Refund.

My new LG TV had three dead pixels. LG said this was within their acceptable range (they allow up to 5). I argued that for a $1,200 TV, zero dead pixels is the standard. The retailer accepted the return instead.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with My LG TV, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.