Planet Fitness Ignored My Cancellation Letter. I Had to Call My Bank.

Planet Fitness requires you to cancel in person or by certified mail. I sent a certified letter. They kept charging me. I called and they said they never received it. I filed a chargeback with my bank. Planet Fitness finally cancelled my membership. Their cancellation policy is intentionally difficult.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with Planet Fitness Ignored, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.