By Ella Coleman
How I Used State Law to Get $74 From Apple App Store
When Apple App Store denied my $74 refund I read their entire policy and consumer laws. It took an hour but I found exactly what I needed to win.
Their policy said refunds were at discretion but another clause stated consumers could request refunds within 30 days for defective products. I quoted this clause in my appeal.
I also referenced my state consumer protection statute. The combination of policy plus state law was powerful. Their legal team responded within days and offered the full $74 refund.
Most companies write policies broadly but the same flexibility works for you. Read the policy, quote it, stay firm. LaimRefund automates this research but the strategy works manually too.