I Reported My Refund as a Software Bug. The Severity Level Was Critical.

Subject: BUG REPORT: Refund Process Not Working as Intended. Body: PRODUCT: [Company]'s refund process. VERSION: The current version. SEVERITY: CRITICAL. This bug prevents customers from receiving refunds for defective products. STEPS TO REPRODUCE: 1. Purchase product. 2. Product is defective. 3. Request refund. 4. Company does not respond. EXPECTED RESULT: Customer receives refund within reasonable timeframe. ACTUAL RESULT: Customer has been waiting [Number] days. WORKAROUND: None known. Possible escalation to chargeback. Please fix this bug by processing my $[Amount] refund. The company replied: "Bug confirmed. Patch deployed. Refund processed. Thank you for your report." I got $120 back. Framing your refund request as a bug report makes it sound objective and technical. It avoids emotional language and presents the issue as a problem to be solved.