Hotel Pool Was Closed. I Got 50% Refunded.

Booked a hotel specifically for the pool. Pool closed for maintenance. I emailed: "I booked specifically because of the pool amenity. This was not disclosed at booking. I request a partial refund." They refunded 50% of one night. Hotels must disclose amenity closures before booking.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with Hotel Pool Was, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.