Why Emailing Multiple Departments Hurts Your Refund Chances. Pick One Lane.

I sent the same refund request to 4 different departments at the same company: support, billing, complaints, and the CEO. I thought this would increase my chances. Instead, each department thought another department was handling it. After 2 weeks of silence, I followed up. Each department told me to contact a different department. My refund request fell through the cracks because there was no single owner. I learned that companies have a "single touch" policy for support tickets. If multiple departments receive the same request, it creates confusion. Pick the most appropriate department and send ONE email. If you do not get a response in 5 days, follow up. If still no response, escalate to a different channel like social media.