Hidden Gratuity Charged Without Disclosure. I Got It Refunded.

Restaurant added 18% gratuity for a party of 3. The menu said 6+. I emailed: "We were a party of 3. 18% was added without disclosure. This violates Truth in Menu laws in our state. Please refund the unauthorized gratuity." They refunded. Check gratuity policies before you order.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with Hidden Gratuity Charged, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.