How to Get a Refund on Software That Doesn't Work as Advertised

Bought accounting software missing a critical feature advertised on the sales page. I emailed with screenshots of marketing claims vs the actual product. Cited the FTC Act prohibiting deceptive advertising. They refunded $300. Software companies often advertise "coming soon" features without disclosing it.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with How to Get, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.