I Posted My Refund Story on Reddit. The Company's Social Media Team Called Me.

An internet company overcharged me $400 and refused to refund. I posted the full story on Reddit's r/[City] subreddit with the company name in the title. The post got 500 upvotes and dozens of comments from people with similar experiences. Within 2 hours, the company's social media team sent me a private message asking for my account details. They refunded the $400 and added a $50 credit. Reddit is a powerful escalation tool because companies monitor it. A post with a specific company name in the title shows up in Google search results. Companies do not want a Reddit thread about their bad service showing up when potential customers search for them. The key is to post in a relevant subreddit. Local companies respond to city subreddits. Gaming companies respond to gaming subreddits. Choose your subreddit strategically.