StubHub Sold Me Wrong Seats and Then Charged a 'Relisting Fee.' I Got My Money Back.

I bought tickets on StubHub for a basketball game. The seats were supposed to be in Section 110, Row 15. The tickets I received were for Section 210, Row 30. Different section entirely. StubHub said I could relist the tickets but they would charge a relisting fee.

I explained that the seller had listed the wrong seats and I should not have to pay to fix their mistake. StubHub agreed and provided replacement tickets in the correct section at no additional cost.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with StubHub Sold Me, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.