Ticketmaster Charged Me $350 for a Show That Was Cancelled. They Took Months to Refund.

I bought tickets to a concert for $350 through Ticketmaster. The show was cancelled due to the artist's illness. Ticketmaster said the refund would be processed automatically in 30 days. 30 days passed. Nothing. I contacted them. They said 60 days. I waited. Nothing.

I filed a complaint with the Better Business Bureau. Ticketmaster responded and said the refund was being processed. It finally showed up after 90 days.

The lesson here is that most refund denials are not final. Companies have discretionary policies that allow exceptions, but they rarely advertise them. The key is knowing which policy to reference and how to frame your request.

If you are dealing with a similar situation with Ticketmaster Charged Me, do not accept the first denial. Research their refund policy, find the specific clause that supports your case, and write a professional appeal referencing it. That single step can turn a “no” into a “yes.”

I use LaimRefund to do this research automatically. It searches the platform’s policies and relevant consumer laws, then drafts a professional appeal letter. Free to check your odds, only $3.99 to unlock the full letter.