Uber Eats Delivered the Wrong Order and Refused a Refund. Here's What Worked.

Uber Eats delivered someone else's order to me. The driver would not answer. The restaurant blamed Uber. Uber blamed the restaurant. I was stuck with a $38 meal I did not order. Here is how I got my money back.

I ordered pad thai from a Thai restaurant. The delivery showed up 15 minutes early which was suspicious. I opened the bag and found three burgers and fries. Not my order at all.

I contacted Uber Eats support through the app. The first agent offered a $5 credit. I declined. The second agent offered a $10 credit. I declined again. The third agent said they would "investigate" and get back to me. They did not.

I spent three days going back and forth. Finally I posted on Twitter tagging @UberEats and @Uber_Support with a photo of the wrong order and the story. Within two hours, Uber's social media team contacted me and processed a full refund.

Social media complaints are surprisingly effective for food delivery apps. They monitor Twitter closely and respond faster to public complaints than app support.

I also learned: always take a photo of the wrong order immediately. Without a photo, they assume you are lying. With a photo, your case is solid.