Wise Failed to Deliver My Money Transfer and Charged Me Twice. I Got $2,000 Back.

I used Wise to transfer $2,000 to a contractor in India. The transfer failed. Wise charged me the full amount anyway. The money was neither in my account nor in the recipient's account. It was in limbo.

I contacted Wise support. They said the transfer was being investigated. A week passed. Nothing. I escalated. Another week. The money was still stuck.

I filed a complaint with the UK Financial Ombudsman Service. Wise is regulated by the FCA in the UK. Two weeks after the Ombudsman contacted Wise, the money was refunded to my account.

Wise is generally reliable but when something goes wrong, their support is slow. A regulatory complaint was the only thing that got their attention.