Why You Should Always State What You Want. "I Want a Refund" Is Not Enough.

I asked for "a refund" in my email. The company offered me store credit. I wanted cash. We went back and forth for a week. The problem was that my request was too vague. "Refund" can mean different things to different companies. Store credit is a refund. Partial refund is a refund. I should have been specific: "I am requesting a full cash refund of $149.99 to my original payment method." This leaves no ambiguity. If you have a preference between credit and cash, state it. If you are willing to accept store credit, say so. If you want compensation for your time, mention that too. Specific requests are easier to process. Vague requests get the minimum resolution, not the one you actually want.