Sending the Same Refund Email 10 Times Does Not Help. Here Is What to Do Instead.

I sent the same refund email to a company 7 times over 3 weeks. Each time, I got an automated response. I was stuck in a loop. The issue was that my email was being filtered by their autoresponder because it matched a certain pattern. Every time I resend the same email, the autoresponder triggers the same response. The solution: change your approach. Use a different subject line. Write a different email body. Contact them through a different channel (chat, phone, social media). I finally got through by tweeting at them. The social media team responded within 30 minutes and escalated my case. Sending the same email repeatedly is the definition of insanity. If it is not working after 3 tries, change your strategy.